Privacy Policy

1. Our Principles for Protecting Your Privacy

This Privacy Policy (this “Policy”) explains how IQ Technology Inc. and its affiliates, including XComply Inc. and VoAI Inc. (collectively, the “Company,” “we,” or “us”), collect, process, and use your information through the products and services we provide (collectively, the “Services,” as described in Section 9). To protect your rights and interests, we follow these basic principles:

• When we collect your personal information, we will explain why we are collecting it.
• We will ask for your consent before your information is collected.
• We will do our best to keep your information accurate.
• We will protect your information with appropriate security measures.
• You may change or update your information at any time.
• You may access, transfer, or delete your information at any time.
• You may make suggestions about this Policy at any time.

This Policy is established in accordance with the Personal Data Protection Act of the Republic of China (Taiwan).

2. What Information Do We Collect?

We collect the following information about you:

• Information you provide to us, including but not limited to your name, date of birth, gender, organization, job title, contact details, transaction data, software and hardware environment, and any other information that can directly or indirectly identify you. Please note: if you choose to buy products on our websites, the credit card details you enter at checkout are sent directly to a third-party payment processor (such as ECPay) without passing through us, and the payment processor provides us with only part of your card number (such as the first six or last four digits) for verification. We therefore never hold your complete credit card information.
• Information we obtain when you use the Services, including but not limited to cookies, activity records (such as features clicked, preference settings, and usage time and frequency), IP address, browser type, language and region, hardware model, software version, and other access logs. Please note: if you decline to provide this information, you may be unable to use some features of the Services.

In addition, to give you a smoother experience across devices, some of our products offer a cloud backup service. If you use our cloud backup service, your backup data will be encrypted and uploaded to our cloud servers. From time to time, we may compile data on our cloud servers, in de-identified form, into “aggregate non-personal information” (that is, information about users that has been grouped in such a way that it no longer reflects or points to any specific user, such as group preference settings, frequently used words, and frequently used symbols) as a basis for improving and updating our products.

3. How Do We Use the Information We Collect?

We use the information we collect for the following purposes:

• verifying your identity;
• preventing unauthorized use, misappropriation, or abuse of the Services;
• improving the user experience;
• providing related technical support;
• conducting user satisfaction surveys;
• providing advertising, marketing, and promotional information about the Company and our partners;
• evaluating the effectiveness of our advertising and marketing;
• awarding prizes and delivering goods, services, or similar items;
• handling notifications and customer complaints related to purchases and payment services;
• compiling de-identified statistics related to the Services;
• the future development of the Services;
• informing you of other important information related to the Services and contacting you when necessary; and
• complying with laws and regulations and fulfilling our legal obligations.

You may opt out of marketing at any time, free of charge, through the links provided in the Services or by emailing our customer service team at services@iqt.ai. Once we receive your request, we will immediately stop using your personal data for marketing.

4. Do We Share Your Information with Third Parties?

Except as provided in this Policy, as required by law, or as otherwise agreed between you and the Company (for example, in terms of service you accept when using the Services), we will not use your information for purposes other than those described above, or share it with third parties, without your consent. This does not apply where such use or sharing is required or permitted by law, or is necessary to defend the Company’s rights and property.

We may share de-identified “aggregate non-personal information” with third parties. Such information may be processed and used by the Company’s affiliates or other partners, possibly in other countries, which may involve cross-border data transfers.

5. How Can I Change, Correct, Access, Transfer, or Delete My Information?

We will do our best to make it easy for you to manage your information. You may change or update your registration information at any time. If you cannot do so directly in the Services or applications, you may ask us in writing or by letter (on paper or electronically) to help you change, correct, access, transfer, or delete the information we hold about you. After verifying your identity, we will respond within a reasonable period in accordance with the law.

6. How Long Do We Keep Your Information?

Unless a longer retention period is required or permitted by law, we will keep your information only for as long as necessary to fulfill the purposes set out in this Privacy Policy.

7. Where Do We Store Your Information?

To provide the Services, we process and store user information on the servers of the cloud service providers we use at the time. By using the Services, you agree that, for the purpose of operating the Services, we may process and use your personal information on the servers of lawful cloud service providers located in Taiwan and in other countries (excluding mainland China). We handle cross-border transfers in accordance with Article 21 of the Personal Data Protection Act and will take any necessary measures if the competent authority imposes restrictions.

8. Information Security Measures

To protect your privacy, we safeguard your information with the necessary technologies and measures. Only partners who need access to your information in order to process it on our behalf are allowed to access it, and anyone with access is bound by strict confidentiality obligations.

To keep your information secure, your account is protected by a password secured with specific encryption technology. Please keep your password safe; we recommend changing it from time to time to protect your privacy and information security.

The Services may contain links to websites or web pages not operated by the Company. If you consent to such a website collecting, processing, or using your personal information, the Company bears no joint liability.

You agree that the information you provide when making purchases through the Services is true and accurate. If you later discover that your personal information has been used unlawfully by others, or notice any other irregularity, you should notify the Company immediately.

You agree that the information you provide and use when using the Services is lawful and does not infringe the rights of any third party, breach any third-party agreement, or involve any unlawful conduct. Except in cases of intentional misconduct or gross negligence on the part of the Company, the Company is not liable for any damage caused to third parties through your use of the Services.

9. Scope of the Services

This Policy applies to the following services:

• the Company’s websites, including iqt.ai, text.tw, voai.ai, xcomply.ai, textmp3.pro, ainowcast.com, and their subdomains;
• the Company’s products, including the Going Input series (自然輸入法), the VoAI series (VoAI Voice Studio and related AI voice and video products, AI NOWCAST, and the VoAI TTS SDK/API), the XComply series, the TextMP3 series (including the TextMP3 Chinese and English text-to-speech announcement system), IQ-TTS, Hah! English, 快文寶, EmojiBurger, and others; and
• other software, services, or activities developed or provided by the Company.

10. Updates to This Policy and Questions

We may update this Policy from time to time to reflect changes to the Services and to relevant laws and regulations. When we make material changes, we will notify you through an announcement in the Services or by other means. You can view our Privacy Policy at any time through announcements in the Services or on our official website. If you do not agree with any term of this Policy or any amendment to it, please stop using the Services immediately. If you continue to use the Services, you will be deemed to have accepted the amendments to this Privacy Policy.

If you have any questions about our privacy or personal information protection policies, please contact us through our contact form or by email at services@iqt.ai.